Goodman Games

Online Store PDF Support Issues
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Author:  Knarfenstein [ Sun Dec 16, 2018 4:52 am ]
Post subject:  Online Store PDF Support Issues

I purchased the print and PDF bundles of MCC Evil of the Ancients and MCC Home for the Holideath.

I have been successful previously in downloading Evil of the Ancients however when I logged in on the 14th to download Home for the Holideath I'm no unable to download either product. If I click on the PDF link for either module it just redirects to the PDF Store Page asking me to purchase the item.

In my account page I see the order invoices but nothing shows under the Downloads section it just says "No downloads available yet".

I've tried Brave Browser (Version 0.26.0 - I was successful in using this browser previously), Brave (0.57.18), Edge (17.17134).

On Mobile I've tried Brave (1.0.71 - I've used this browser to download Evil of the Ancients before previously).

Since I began having this issue I've cleared my browser and DNS cache locally and on my mobile tried to download using Wifi and LTE connections neither worked in that case either.

Is this the place to post support incidents? I don't use Twitter.

Sent an email to the order support email address which has been forwarded to the web team but I'm really hoping there is another workaround in case anyone else has had this issue.

Thanks in advance.

Author:  GnomeBoy [ Mon Dec 17, 2018 1:46 pm ]
Post subject:  Re: Online Store PDF Support Issues

I don't know of a workaround, but it is holiday time, so they may be slammed (relative to normal levels of business)...

If you've emailed them, give 'em a bit of time and try 'em again, if you haven't heard anything --

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