Online Store PDF Support Issues

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Joined: Sun Oct 28, 2018 2:43 pm
FLGS: Strange Adventures
Location: Halifax Canada

Online Store PDF Support Issues

Post by Knarfenstein » Sun Dec 16, 2018 4:52 am

I purchased the print and PDF bundles of MCC Evil of the Ancients and MCC Home for the Holideath.

I have been successful previously in downloading Evil of the Ancients however when I logged in on the 14th to download Home for the Holideath I'm no unable to download either product. If I click on the PDF link for either module it just redirects to the PDF Store Page asking me to purchase the item.

In my account page I see the order invoices but nothing shows under the Downloads section it just says "No downloads available yet".

I've tried Brave Browser (Version 0.26.0 - I was successful in using this browser previously), Brave (0.57.18), Edge (17.17134).

On Mobile I've tried Brave (1.0.71 - I've used this browser to download Evil of the Ancients before previously).

Since I began having this issue I've cleared my browser and DNS cache locally and on my mobile tried to download using Wifi and LTE connections neither worked in that case either.

Is this the place to post support incidents? I don't use Twitter.

Sent an email to the order support email address which has been forwarded to the web team but I'm really hoping there is another workaround in case anyone else has had this issue.

Thanks in advance.

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Re: Online Store PDF Support Issues

Post by GnomeBoy » Mon Dec 17, 2018 1:46 pm

I don't know of a workaround, but it is holiday time, so they may be slammed (relative to normal levels of business)...

If you've emailed them, give 'em a bit of time and try 'em again, if you haven't heard anything --
Gnome Boy • DCC playtester @ DDC 35 Feb '11. • Beta DL 2111, 7AM PT, 8 June 11.
Playing RPGs since '77 • Quasi-occasional member of the Legion of 8th-Level Fighters.

Link: Here Be 100+ DCC Monsters

Kuruz, Mendicant, N • AC 8, 4 hp • R-1, F0, W0 • S9 A8 S9 P11 I16 L8
Zend, Grave Digger, L • AC 9, 3 hp • R-1, F0, W1 • S14 A6 S9 P13 I13 L6
Mercer, Outlaw, N • AC 12, 2 hp • R0, F-1, W1 • S7 A9 S6 P13 I8 L13
Dejah, Ropemaker, C • AC 10, 2 hp • R0, F1, W-1 • S8 A12 S15 P7 I11 L7

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